What does 'injury' refer to in the context of misconduct by a certificate holder?

In the context of misconduct by a certificate holder, 'injury' specifically refers to harm that affects clients, customers, or the public. This definition emphasizes the implications of the actions taken by the process server and their professional responsibilities. When a certificate holder engages in misconduct, it can lead to serious consequences for the individuals they serve, such as improper handling of legal documents, which may ultimately disrupt the legal process or result in negative outcomes for clients.

Understanding this concept reinforces the importance of ethical practices in the field. Protecting clients and the public from harm is a fundamental aspect of the responsibilities held by process servers, as any misconduct can undermine trust in the legal system and compromise individuals' rights. This framing helps capture the broader impact of a certificate holder's behavior rather than focusing solely on personal, financial, or procedural shortcomings.